Legal

Terms & Conditions – written plainly.

So you know exactly where you stand – with your membership, your classes, and your rights as a Best Body member.

Best Body WA Pty Ltd (ACN 636 192 062) · Reviewed regularly to keep it current.

The essentials

Cancel anytime

7 days' notice before your next billing date – by email, phone, or in-app.

Pause when you need to

Free pause for up to 3 months a year. Beyond that, $20/week to keep your membership – or switch when you return.

8-hour cancellation window

Cancel a class at least 8 hours before it starts to keep your credit.

01 Memberships, class packs & casual visits

Lifestyle Memberships

  • Lifestyle Memberships renew automatically on a weekly or fortnightly basis depending on your plan. By joining, you authorise recurring payments via your nominated payment method.
  • Your membership can be used at any Best Body studio, subject to class availability.
  • Credits from your payment cycle apply only to the current billing period and do not roll over if unused.
  • Membership starts from date of purchase, unless specified otherwise.

Class Packs & Casual Visits

  • Class Packs (5, 10, 20, or 50 class passes) and Casual Visit sessions are purchased upfront and do not auto-renew.
  • Class Packs are valid for 12 months from purchase and expire after this time.
  • Casual Visit sessions must be used within 30 days of booking, unless otherwise stated.
  • Class Packs and Casual Visit sessions are non-refundable and cannot be paused once purchased.
  • The 50 Class Pack is the only package that can be shared with friends or family.
  • Class Packs and Casual Visits can be used at any Best Body studio, subject to class availability.

02 Payments & fees

Payments are securely processed by Stripe. By submitting your payment details, you agree to Stripe's terms and authorise billing.

Payment type Fee
Direct debitFee-free
Domestic card1.25% + $0.20 AUD
International card3.35% + $0.30 AUD
Failed payment$4.40 per failed payment

If a payment fails, a $4.40 fee applies. Classes and credits are temporarily removed. We may retry within 1–3 days unless you update your payment method or cancel your membership. Please keep your payment details current to avoid unintended charges or account holds.

03 Recurring & extra class charges

  • Recurring class bookings show as unpaid until 48 hours before the scheduled class. At that point, available credits are applied. If insufficient credits are available, a $45 single-class fee is automatically charged.
  • If you no longer wish to attend a recurring class, contact the Member Success Team to cancel the series – not just a single occurrence. This ensures the spot becomes available for other members.
  • If you book a class with no credits available, you'll be charged at the current single-class rate at the time of booking.

04 Cancellations & suspensions

Cancelling your membership

Cancel your Lifestyle Membership anytime with at least 7 days' notice before your next billing date.

To cancel, contact us via:

Email: support@bestbody.com.au

Phone: 1300 431 299 (Mon–Fri, 8:30am–4:30pm)

In-app message

Pausing your membership

  • You may suspend your Lifestyle Membership for up to 3 months (90 days) per year, free of charge, in weekly blocks.
  • Suspension requests must be made at least 7 days before your next payment to allow for bank processing.
  • If you need longer than 90 days in a year, you can keep that same membership for $20 per week while paused, or end the suspension and switch to another membership when you return so you stay part of the Best Body community.

Cancelling a class

  • Cancel at least 8 hours before class start time to retain your session credit.
  • Late cancellations (inside 8 hours) or no-shows result in the session being deducted from your credits – or charged at the single-class rate if no credits are available.

05 Bookings & waitlist

  • Book classes via the Best Body app, subject to availability.
  • Unused Class Pack credits remain valid for 12 months from the credit date. Lifestyle Membership credits apply only to the current billing period and do not roll over. Casual Visit sessions expire after 30 days.
  • By joining a waitlist, you acknowledge that you may be automatically added to a class if a spot opens up to 30 minutes before the start time. You're responsible for managing your waitlist status – standard late cancellation and no-show policies apply once you're added.

06 Studio expectations & conduct

  • Best Body studios are phone-free and child-free environments – to maintain a peaceful, focused space for all members.
  • Children may attend only if booked into a class, or as a baby accompanying a parent in a mums and bubs class. Outside these circumstances, you'll be respectfully asked to leave.
  • Treat all Instructors, staff, and members with kindness and respect. Disruptive behaviour may result in suspension or cancellation of access.
  • Our Community Rules are displayed at each studio and available online. All members and visitors are expected to follow them.
  • Members are not permitted to reserve or "save" specific Reformers for themselves or others. This ensures a fair experience for everyone.

07 Photography & videography

We love celebrating progress. From time to time, we may take photos or videos in the studio for social media or marketing. If you'd prefer not to be included, just let your Instructor know – no problem at all.

Members are not permitted to take photos or video in the studio unless they have prior approval, or are in the studio alone.

08 Health & risk acknowledgement

  • Reformer Pilates is generally safe, but all physical activity carries some risk. By participating, you agree to take responsibility for your own health and to exercise within your limits.
  • We recommend consulting your healthcare provider if you are pregnant, recovering from injury, or unsure whether Pilates is right for you.
  • Best Body is not responsible for injuries, personal property loss, or health issues arising from participation in our classes or use of our facilities.

09 Privacy & security

  • We collect and store your personal information in accordance with the Privacy Act 1988. See our Privacy Policy for full details.
  • CCTV monitoring may be used in common areas for safety. No cameras are located in bathrooms or private areas.
  • Your data will never be sold or shared without your consent.

10 Dispute resolution

If you have an issue, please contact our support team first – we'll do our best to resolve it quickly and fairly. Initiating a payment dispute without contacting us first may result in restricted account access.

Member Success Team

Email: support@bestbody.com.au

Phone: 1300 431 299 (Mon–Fri, 8:30am–4:30pm)

In-app message

11 Agreement & acceptance

By purchasing a Lifestyle Membership, Class Pack, Intro Offer, or Casual Visit, you agree to this Agreement. Continued use of our services confirms your acceptance of these terms.

If you have any questions, we're here – reach out anytime via the contact details above. We're grateful you're part of the Best Body community.

– Website terms of use

Best Body WA Pty Ltd (ACN 636 192 062) owns and operates this website. By accessing and using it, you agree to these terms of use.

General

  • These terms apply to the use of this website, including all content, design, text, graphics, and other elements at bestbody.com.au.
  • This website is hosted in Australia.
  • Content on this website is for general information only and is subject to change without notice. Best Body is not responsible for content posted by third parties.

Accuracy & liability

  • While we take reasonable steps to ensure the accuracy of information on this website, we make no warranties about its completeness or reliability.
  • Best Body is not liable for any loss or damage arising from your use of this website or reliance on its content.
  • Links to third-party websites are provided for convenience only. We are not responsible for the content or practices of those sites.

Intellectual property

  • All content on this website is owned by or licensed to Best Body and is protected by Australian and international intellectual property laws.
  • You may not reproduce, distribute, or use any content from this website without our prior written permission.

Governing law

These terms are governed by the laws of Western Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Western Australia.