We keep this simple and plain — no legal jargon for its own sake. Here's exactly what we collect, why we collect it, and what you can do about it.
Your personal information is never sold to third parties. Ever.
You can access, correct, or request deletion of your information at any time.
Unsubscribe from marketing anytime — one click, no questions asked.
This Privacy Policy applies to all personal information collected by Best Body, including sensitive and credit-related information, whether you provide it directly or we collect it from third parties. It applies to our website, studios, app, and any other services we provide.
By using our services, you agree to the terms of this policy. This policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We may collect the following:
We use your information to:
We only collect what we need. If we don't need it, we don't ask for it.
We collect information directly from you when you book a class, fill in a form, contact us, or use our website or app. We may also collect data through cookies and analytics tools, or from referrals and social media where you've made information publicly available.
Your information is stored securely using password-protected systems, encrypted servers, and reputable third-party cloud providers. Physical files are stored with appropriate safeguards. We take reasonable steps to protect your information from misuse, loss, or unauthorised access.
If we no longer need your information and have no legal obligation to retain it, we will take reasonable steps to destroy or de-identify it.
We may share your information with:
We do not sell your personal information. If overseas disclosure is ever required to deliver our services, it will only occur under secure and lawful conditions.
You have the right to access the personal information we hold about you, request corrections if anything is inaccurate, and make a privacy complaint if you believe we've mishandled your data.
Privacy Officer — Best Body
Email: support@bestbody.com.au
Mail: 373 Scarborough Beach Road, Innaloo WA 6018
We aim to respond within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
We may occasionally send you information about our services, classes, or events. You can opt out at any time — just use the unsubscribe link in any email, or contact us directly. We'll action your request promptly.
We use cookies and similar tracking technologies, along with analytics and advertising tools, to understand how people use our website and to show relevant advertising. These include Google Tag Manager, Google Analytics, Microsoft Clarity (which records session recordings and heatmaps of how visitors interact with our pages), Google Ads, Meta (Facebook and Instagram), TikTok, Pinterest, and Microsoft Advertising. These tools may set cookies or collect usage data such as pages viewed, clicks, scrolling, and approximate location. We do not sell your data. You can manage or disable cookies in your browser settings at any time. Disabling cookies may affect some features of our website.
If you're based in the European Union, you have additional rights under the GDPR — including the right to access, correct, delete, or port your data, and to object to or restrict how we process it. You can withdraw consent at any time. Contact our Privacy Officer using the details above.
We may update this policy from time to time. The most current version will always be at bestbody.com.au/privacy-policy. Continuing to use our services after an update means you accept the revised policy.