Please note, in alignment with current government guidelines, all patrons who enter a Best Body studio will be required to provide their proof of vaccination.
Firstly, welcome! We are so glad that you are interested in joining our family! We love to get to know each and every member; what's got you interested in pilates, what are your goals, and in an ideal world where would you like your journey with Best Body to take you? We get all new members booked in for a FREE Best Body Assessment (in person or over the phone) with one of our Health Professionals to help find the best path forward and most suitable membership for your lifestyle and goals. To book, please Book An Assessment here: https://bestbody.com.au/book-assessment/
All you need is a pair of grip socks (we have some available for purchase in the studio), a water bottle, and your best CAN DO attitude! Make sure you've booked in your class to secure your spot. Please note, proof of vaccination is also required.
When you cancel your class booking outside of 12 hours, your class credit is automatically returned. Bookings cancelled inside of 12 hours are classed as a "Late Cancel" and you will lose that class credit (you will be notified if it is a Late Cancel).
Yes, all Best Body Memberships and Class Packs (unless specified otherwise) allow access to any Best Body studio.
We have both Physiotherapists and Exercise Physiologists at many of our studios. Please contact us via firstname.lastname@example.org if you would like to book an appointment.
You can claim through Private Health on classes only when taught by a physiotherapist. These classes are titled "Physio Exercise" and are regular Reformer Pilates just taught by a physiotherapist. These are available at select studios, please enquire for more information.
Simply call, email or visit us in the studio to request a membership change. We ask for a few days notice minimum, to ensure we can upgrade/downgrade your membership before your next payment is due. You will not be able to upgrade or downgrade on the app or website.
In the unfortunate case where you need to terminate your membership, we can do so with 7 days written notice via email. We ask for you to include your reason for terminating and any other relevant information. It's always best to suspend your membership before requesting a termination if you're not 100% sure.