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Get in touch with our Member Success Team
Firstly, welcome! We are so glad that you are interested in joining our family! We love to get to know each and every member; what's got you interested in pilates, what are your goals, and in an ideal world where would you like your journey with Best Body take you? Call our Member Success Team on 1300 431 299 and we will help to get you started.
All you need is a pair of grip socks, water bottle, pilates towel and your best CAN DO attitude! Make sure you've booked into your class to secure your spot. Don’t worry if you don’t have any grip socks, we have them available for purchase from the studio.
To book your classes, download the Best Body App by searching in the App Store or clicking the following link: https://join.bestbody.com.au/download
If you already have an account (booked an appointment or visited BB before) open your Best Body app, enter your email address & click forgot password. A temporary password will be emailed to you. Alternatively, you can create an account if you're brand new to Best Body.
There are 4 tabs on our app. The "Home Page" is where you can Change Studio Location, Leave Feedback & see your Next Booking. "Schedule" is where you can Book Classes and see the Class Timetable. You will find your Booked Classes under "My Bookings" where you can also Cancel Classes. The "More" tab is where you can Buy New Packages, Update Billing Information and Change Profile Details (attendance history, billing history & update password).
When you cancel your class booking outside of 8 hours, your class credit is automatically returned. Bookings cancelled inside of 8 hours are classed as a "Late Cancel" and you will lose that class credit.
You can cancel all class bookings through your Best Body app.
Yes, all Best Body Memberships and Class Packs (unless specified otherwise or special promotion deals) allow access to any Best Body studio, except The Pregnancy Studio.
Members on the Best Body Lifestyle Membership at Bulimba, Bunbury and Mosman Park studios are only able to attend their home studio.
We have Physiotherapists at our Mt Lawley, Mt Pleasant and Hillarys studios. Please contact us via firstname.lastname@example.org if you would like to book an appointment.
You can claim through Private Health on classes only when taught by a physiotherapist. These classes are titled "Physio Exercise" and are regular Reformer Pilates just taught by a physiotherapist. These are available at select studios, please enquire for more information. We always suggest checking with your private health fund on all claim eligibility enquiries.
Simply call us on 1300 431 299 or email email@example.com to request a membership change. We ask for a few days notice minimum, to ensure we can upgrade/downgrade your membership before your next payment is due. You will not be able to upgrade or downgrade on the app or website.
In the unfortunate case where you need to end your membership, we can do so with 7 days written notice via email firstname.lastname@example.org. We ask for you to include your reason for terminating and any other relevant information. It's always best to suspend your membership before requesting a termination if you're not 100% sure.
Your membership payment will be debited fortnightly from your nominated account.
There are two payment options - direct debit from your bank account or credit card.
Direct debit from your bank account, incurs no processing fees.
Credit card payments incur processing fees of 2.21% excl gst (total 2.43%) for Mastercard/Visa or 2.9% excl gst (total 3.19%) for American Express.
Unfortunately, we do not allow children to attend our classes. This policy ensures consistency and allows all participants to have a distraction-free experience. While one child might be well-behaved, accommodating one would necessitate accommodating all, which is not sustainable for the space and could disrupt the experience for others.
We strive to create a consistent and member-focused class environment where every participant can escape stress and pressure and fully engage in self-care. By maintaining a child-free environment, we aim to provide a reliable and conducive setting for our members to prioritize their well-being.